HELP CENTER
How can we help?
Answers to the questions we hear most. Can’t find yours? Send us a message.
Getting started
How do I create an account?
Choose Get started, enter your details and confirm the code we email you. You’ll also be shown a recovery key at sign-up. Keep it somewhere safe.
Do I need to download an app?
No. Receipt Closet runs in your browser on any phone or computer, and you can add it to your home screen from Settings. iPhone and Android store apps are on the way.
Can I use the same account on my phone and my computer?
Yes. Sign in on either and your receipts are there.
Scanning receipts
How do I add a receipt?
Tap Scan, then take a photo, choose photos from your library (up to 30 at a time), or enter the expense by hand.
How do I get a good scan?
Lay the receipt flat in good light and keep the whole receipt inside the frame. The camera shows live tips, and warns you right after you snap if the photo is blurry or too dark.
What does “Allow receipt reading” do?
When it’s on, our server reads the merchant, date and totals from your photo. Your photo stays private and you review the results before anything is saved. It’s off until you turn it on.
A scan got something wrong. What now?
Every scan goes through a review step, so fix anything that’s off before you save. Receipts we couldn’t read fully are marked Needs review so you can find them later.
Mileage, tax and currency
How do I log mileage?
Open Receipts, switch to the Mileage view and add a trip. Your distance for the month shows on Home next to your spending. You can switch mileage on or off in Settings.
How does sales tax work?
Set your local sales tax rate in Settings. Recorded tax is totalled on Home and in Reports.
What about receipts in other currencies?
You can record a receipt in another currency. Reports convert it to your report currency using published exchange rates.
Your data and privacy
How do I download my data?
In Settings, open Privacy and ask for a download. We email you a link, which works for 7 days while you’re signed in, to a zip of your receipts, photos and trips.
How do I delete my data?
In Settings, open Privacy and choose delete. You’ll confirm with your password, and your receipts, photos and trips are removed.
What cookies do you use?
One essential cookie that keeps you signed in. No advertising or tracking cookies.
Account and settings
How do I change my name or email?
On the Account page. Changing your email needs a confirmation code sent to the new address.
Can I change the language or use dark mode?
Yes. Settings has 10 languages for the main screens and a theme choice of system, light or dark.
I forgot my password.
Use the recovery option on the sign-in page. We’ll email you a code so you can choose a new password.
Still stuck?
Tell us what happened and we’ll help.